Delivers improved monitoring via a real-time display that shows the status of the interviewers, along with call history reports.Includes new messaging features that allow call center administrators to share project information with interviewers and lets interviewers communicate their status back to administrators.In IBM SPSS Data Collection V7.0, the new supervisory features in the telephone interviewing platform now enables call centers to operate a highly efficient and productive system. Running an efficient telephone call center relies on having a responsive system in place to drive productivity and ensure quality. Gives survey administrators more control to ensure that responses are being gathered from the correct people.
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